pdf24 Privacy Policy — User Data Protection
Your privacy is our priority. This document explains how pdf24 collects, uses, stores, and protects the personal information of Malaysian users on our platform. Last updated: January 2026.
Information We Collect
When you register and use the pdf24 platform, we collect several categories of information to ensure our services operate safely, efficiently, and in a way that works best for you. The information collected includes:
Account & Identity Information
During registration, you are required to provide your full name, an active Malaysian phone number, date of birth, and a password. This information is used to verify your identity, confirm that you meet the minimum age requirement (18 years old), and protect your account from unauthorised access.
Payment & Transaction Information in MYR
All transactions are processed in Malaysian Ringgit (RM). We maintain records of deposits, withdrawals, and transaction history for every account. Card or bank account details are not stored directly by pdf24 — transactions are processed through licensed, secure payment processors.
Device & Browser Information
Our platform automatically records your IP address, device type, operating system, browser type, and access log data. This information is used for fraud detection, improving the user experience, and technical diagnostics.
Cookies & Usage Data
We use technical cookies to maintain your login session and ensure the platform runs smoothly. Usage data such as pages visited, time spent, and interactions with platform features are collected anonymously for internal analytics purposes.
How We Use Your Information
Your information is used to process registrations, verify identity, handle deposits and withdrawals in MYR, manage betting history, credit bonuses, and run all the core functions of pdf24 that you use every day.
Your data enables us to detect suspicious activity, prevent fraud, verify age compliance, and meet applicable legal requirements in Malaysia, including those under the Personal Data Protection Act 2010 (PDPA).
Your account information and transaction history help the pdf24 support team provide accurate, timely assistance whenever you reach out with an enquiry, complaint, or request for technical help.
Anonymised usage data helps us understand how Malaysian users interact with the platform, allowing us to improve the interface, tailor content offerings, and optimise overall platform performance.
Data Storage & Security
All pdf24 user data is stored on servers protected by industry-standard SSL (Secure Socket Layer) encryption. Access to the user database is restricted to authorised personnel only, and all access is continuously logged and monitored.
We use encryption technology to protect sensitive information in transit between your device and our servers. Passwords are stored in encrypted (hashed) form and cannot be read by any platform staff.
Your account information is retained for the duration that your account remains active, and for as long as required after account closure to fulfil legal and internal audit obligations. Once the retention period has ended, your data will be securely deleted.
Third-Party Sharing
Pdf24 does not sell, rent, or trade users' personal data to third parties for marketing purposes. Your information is shared only with: (1) licensed payment processors handling your MYR transactions; (2) technical service providers supporting platform operations under confidentiality agreements; and (3) Malaysian government authorities where required by law or court order.
Your Rights as a pdf24 User
As a pdf24 user subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:
You may request a copy of the personal information we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete information in your records.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
You may withdraw your consent for data processing at any time, though doing so may affect your ability to use the platform.
To exercise any of the above rights, please contact the pdf24 support team via our official email. We will process your request within a reasonable timeframe and keep you informed of the action taken.
Policy Changes & How to Contact Us
Pdf24 reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, technological developments, or changes to platform operations. Any material changes will be communicated to users via in-platform notices or through their registered email address.
We encourage you to review this page periodically to stay informed about how we handle your personal information. The "Last Updated" date displayed at the top of this page reflects when the most recent amendments were made.
If you have any questions, concerns, or requests regarding this Privacy Policy, you may reach our data protection team through the following channels:
- Email: [email protected]
- General support: [email protected]
- Response time: Within 5 business days
For more information about our platform or general questions about how to use it, please visit our FAQ section, which covers the topics most frequently asked about by Malaysian users.
Your Privacy, Our Responsibility
Pdf24 is committed to upholding the privacy of every Malaysian user to the highest standard. Register with confidence — your data is safe with us.